Frequently Asked Questions

We remain true to the same principles on which our company was founded: providing superior service to our clients, putting safety first, creating opportunities for our people!

What is Axcess Box's business?

Do you do site visits?

This is not usually required. However, we can accommodate this request if needed. We can usually provide you with an accurate quote as long as we know how wide the access driveway is, if there are any slopes or uneven ground, low power wires or building overhangs etc. The most important part is the delivery location. If you would like someone from our crew to visit your site please call our office and book an appointment.

When will my storage container get delivered?

Deliveries usually take place Monday to Saturday between the hours of 8:30 am and 5:00 pm. We can arrange to deliver outside of these dates/times at your request by calling our office to make a delivery appointment. If there is an emergency that requires deliveries outside of our normal business hours please call our Emergency Line at 778-549-1676.

Is there a minimum rent term or quantity?

At this time we don’t have any minimums on the rental term. We are here to help you in whatever way we can with a service that works for you however short that may be.

What area do you service?

We offer our services in the Lower Mainland area of British Columbia.

Do you have storage containers shorter than 7’?

Currently we keep only an inventory of 7’ and longer storage containers. We may look to get shorter ones in the near future.

Are we able to pickup our storage container from your yard?

Yes. However, pickups from our yard are by appointment only. There are times when access is not possible (ie. material deliveries and other factors). We will load any vehicle or trailer which is suitable for safely transporting your container. Please remember we are available to deliver/pickup if you don’t have a suitable method of transport. Also, if you are picking your container up it cannot be a rental.

Do you sell used rental containers?

We do on occasion sell our rental inventory as well as general used steamship containers. We also sell damaged/broken containers on an AS/IS basis if we have them available.

Can I transfer my rental to a different company?

Yes! If you are moving to a different phase of construction or changing contractors you can transfer your rentals no problem. Upon settling the original account in full, we will be happy to transfer the care and responsibility of your rental container from you to another customer. A transfer will take effect once you complete a Request to Transfer form as well as the new customer.

Does your company do modifications?

Yes. We can do various container modifications to suit your individual purpose. Please call us to get an exact quote.

Why must we be on site for the delivery? Can we not just tell you where the container is to be placed?

We require our customers to provide a signature (Equipment Exchange Form) which confirms receipt of the storage container and condition of it in case there is a discrepancy that exists at the time of purchase or at the end of your project (if it is a rental).

How does my storage container get delivered?

Delivery is usually done by truck and tilt-trailer. We can arrange delivery by crane truck as well. This must be mentioned at time of order so that we can arrange for the appropriate delivery method ahead of time.

What will happen if the container is damaged at the end my rental?

Upon pickup, any damage will be documented. Any repairs that need to be done to the container can only be estimated at the time the repairs take place based on an assessment of the actual damage.

Is the storage container covered by insurance?

Your insurance company may or may not cover damage/theft relating to your rental storage container. We require you to obtain your own insurance coverage in case they do not cover any losses.